If you are experiencing any issues whilst using the WebsiteBuilder editor, we recommend trying the following steps:


Clear your browsers Cache and cookies, ensuring that you clear Everything. Restart your browser and log into your WebsiteBuilder account and try again.


Try using an alternative browser to open your WebsiteBuilder account and try again. (Recommended browsers: Google Chrome, Mozilla Firfox or IE)


Try using a different computer to access your WebsiteBuilder account and potentially using a different network to connect to the internet.


If you are still experiencing problems, please contact support with the following information: (support@websitebuilder.com)



  1. Your WebsiteBuilder username and website URL
  2. What Browser are you using,what browsers have you tried
  3. A description of the problem you are experiencing (Please provide screenshots if possible)